I. ARIEL Document Delivery Protocol Requirements

These guidelines define how and when interlibrary loan units within the University of California campuses and Stanford send, receive, and respond to ARIEL requests. The purpose of these guidelines is to standardize ARIEL procedures among the UC/Stanford campus ILL units and to provide equitable, predictable, reliable, fast and easy borrowing and lending between the campuses and to enhance the delivery of information among UC/Stanford patrons.

1. Fill interlibrary loan requests from other UC/Stanford libraries in accordance with the UC/Stanford ILL policy.
2. Have on-site ARIEL equipment with most recent version of ARIEL software.

1. Fill requests via electronic delivery in accordance with the following guidelines and UC/Stanford ILL policy.
2. Include the borrowing library’s ILL request form (or same information as provided on the form) in the electronic transmission.
3. Agree to use FAX (see Part C) as an alternative during electronic delivery equipment failures.
4. Agree to provide a turnaround time of two working days from receipt of request to shipment/rejection.
5. Fill all documents via electronic delivery up to 50 pages, and longer documents at the lender's discretion, with the goal of supplying articles directly to patrons electronically whenever possible.
6. Use other expedited services (van service, UPS, 1st class mail, or Federal Express) for delivery of material deemed inappropriate for electronic delivery or FAX.

B. Borrowing libraries will:

1. Initiate routine requests via OCLC, DOCLINE, or RLIN. Libraries should maintain their current practice for initiating and filling rush requests.
2. Include their ARIEL address in the COMMENTS or BORROWING NOTES fields of their OCLC, DOCLINE, or RLIN requests or add it to the FAX field in the OCLC record.
3. Add copyright disclaimer to all relevant materials which are received via ARIEL or fax.
4. A request to resend pages will be transmitted ASAP, always within 48 hours, and should include a statement of what specifically needs to be resent and why.
5. Leave ARIEL workstations on and open to receiving materials at all times.

III. GUIDELINES FOR RUSH TRANSACTIONS

Rush is defined as any material that is needed within 24 hours or less. In the medical setting, requests that are clinical emergencies and are labeled as such, should be filled within 4 hours.

Please refer to the procedures listed in Section 1,Part G.

No fees will be charged for routine or rush requests. Reimbursement for lending credit will be handled in accordance with UC/Stanford policy.

Manual of ILL Policies & Procedures
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