| Created by HOPS ILL 10/22/96, approved by HOPS 1/3/97
UC Policy for Rush Transactions
It is the responsibility of all UC Libraries to respond to RUSH requests,
as defined below, from other UC libraries as a first priority, following
the procedures below.
Definition of Rush
Rush is defined as any material that is needed within 24 hours of less.
In the medical setting, requests that are clinical emergencies and are
labeled as such, should be filled within 4 hours. In addition to the procedures
listed in the UC ILL Manual under routine transactions the following procedures
apply to rush transactions.
Procedures:
Responsibilities of the Borrowing Library:
- Initiate rush request via normal methods, at the discretion of the
borrowing library (Email, FAX, ARIEL, DOCLINE, OCLC, RLIN, telephone,
etc.), followed immediately by a phone call to the lending library to
notify them of the rush request and any special instructions for delivery
(FAX, ARIEL, FedEx, courier, etc.).
- Include "RUSH - ARIEL/FAX Immediately," and your ARIEL address
or FAX number or other delivery information in the borrowing notes or
comments fields of the request.
Responsibilities of the Lending Library:
- Respond to the rush request as a top priority.
- Agree to provide a turnaround time of four hours or less for clinical
emergency requests and twenty-four hours or less for non-clinical emergency
requests from receipt of request to shipment/rejection.
- Respond to rush requests that cannot be filled immediately by telephoning
the borrowing library.
Fees for Rush Service:
No fees will be charged for routine or rush requests. Reimbursement
for lending credit will be handled in accordance with UC policy. |