Heads of Public Services (HOPS)

Years active: 1998-2013

NOTE: Beginning July 2013, the University of California Libraries launched a revised advisory structure. The groups within the previous structure are no longer active, including this group. See UC Libraries Advisory Structure (UCLAS) for information about the current structure.

Group Description

  • Identifies and analyzes public services innovations, strategies and trends that require action for planning, problem-solving and  resolution.
  • Advises SOPAG and the University Librarians on public services policies and issues and recommends appointees to SOPAG functional groups.
  • Identifies and implements system-wide public services programs to increase efficiencies, stretch our resources and leverage the power of the ten campuses.
  • Identifies and shares information on best practices in public services in the UC libraries, toward the goal of building on successful efforts.
  • Identifies and addresses educational needs of public services staff across the UC libraries.

Key Documents

Activity Reports

Roster at Time of Disbandment


Ellen Meltzer
Information Services Manager
California Digital Library


Lynn Jones
Reference and Instruction Librarian
University of California, Berkeley

UC Berkeley

Elizabeth Dupuis
Associate University Librarian
University of California, Berkeley

UC Davis

Amy Kautzman, Chair
Associate University Librarian for Humanities and Social Sciences
University of California, Davis

UC Irvine

Carol Ann Hughes
Associate University Librarian – Public Services
University of California, Irvine

UC Los Angeles

Kevin Mulroy
Associate University Librarian for Academic Services
University of California, Los Angeles

UC Merced

Sara Davidson
Head, User Communication & Instruction
University of California, Merced

UC Riverside

Ann Frenkel
Associate University Librarian for Research and Instructional Services
University of California, Riverside

UC San Diego

Catherine Friedman
Associate University Librarian, User Services
University of California, San Diego

UC San Francisco

Jim Munson
Director, Administration
University of California, San Francisco

UC Santa Barbara

Lorna Lueck
Head, Reference Services
University of California, Santa Barbara

UC Santa Cruz

Greg Careaga
Head of Research, Outreach and Instruction
University of California, Santa Cruz

Reporting Groups

Meeting Minutes

Document owner: Felicia Poe
Last updated: January 8, 2020